FAQ

Yes. Log into your account and go to your “Profile” select “Manage Subscription”. There you can change products, frequency, or cancel.

Yes, as long as the products are in original, refrigerated condition.

Yes. Log into your account and go to your “Orders” or your “Profile” select “Manage Subscription” and click “Skip order” in next order.

Not currently. Please keep your return proof until the refund is processed.

Once we process your return, you’ll be refunded via the original method (within 30 working days). Return shipping is not reimbursed unless you return the full order.

Click the person icon at the top right of our website and select ‘Create an account.’ Enter your name, email, and a password — and you're good to go.

1. Keep your Yugen's nice and fresh - only unopened, refrigerated items are accepted for return
2. Email shop@yugendrinks.com with your order number and the reason for return
3. Pack your products very securely
4. Send to: Yugen, Speldenstraat 1, 9000 Ghent or drop off your items. Opening hrs: Mon–Thu, 9–17h and Fri 9-15h.

Always refrigerated, because our kombucha is unpasteurized. For this reason, someone must be present to sign for the delivery. We never leave packages unattended.

1. Choose your favourite Yugen products.
2. Set your delivery frequency: bi- weekly, monthly or six-weekly. 
3. Sit back and enjoy automatic deliveries.
4. Cancel, skip or change the frequency of your order anytime. 

Usually delivery takes 3 business days.

Delivery is free on orders over 75 euros. For orders between 50 and 75 euros, delivery is 5.95 euros. For orders under 50 euros, delivery is 9.95 euros.

If it’s been more than 3 business days without any delivery update, contact us at shop@yugendrinks.com

We deliver to home or work addresses. You can also pick up your order at our office in Ghent (Speldenstraat 1) by emailing us in advance.

There will automatically be a second delivery attempt. If the second attempt is unsuccessful, the parcel will be returned to us. Note that you can adjust the delivery address and/or delivery day yourself in case of delivery with DPD. If you prefer, we’re also happy to do this on your behalf - just let us know.

We’ll notify you and suggest alternatives or deliver at a later time.

Email shop@yugendrinks.com within 7 days. Include photos of:

• Damaged product
• Inner packaging
• Shipping box

We'll help you quickly and let you know if you're eligible for a free replacement. Please wait for confirmation before returning.

You can return any unopened, refrigerated product within 14 days.

Subscriptions require a Visa or Mastercard (credit or debit). Digital wallets are supported. Bancontact/Maestro are not supported.

We deliver refrigerated orders in Belgium and Luxembourg. Shipping outside of these countries isn’t available yet.

Creating an account makes your experience easier and faster. Your addresses are saved, previous orders can be reviewed or re-ordered, and you get access to your subscription and discount history.

Save time, save money, and get exclusive subscriber perks like discounts and early access to new flavours.

Yes. You will receive an email before delivery.

Yes. Our cans are 100% recyclable and can be recycled indefinitely. They are light, durable, efficient to transport, and they chill super fast.

Yes! Our Zero Sugar flavour is available in 750ml bottles. We’re exploring more options for other flavours.

It's delicious, so we get the question. For most people, a few bottles a day is no problem. Never had kombucha before? Start with one and see how your gut reacts.

Does the pope go to church? Of course you can! We believe in healthy food and fun times, so please go all out and enjoy the benefits of a kombucha cocktail. Rumor has it that kombucha actually prevents hangovers before they can occur. Just saying...

Because our kombucha is mixed with fresh juice and powerful herbs, it isn’t ideal for starting a new culture. We can’t guarantee you’ll grow a scoby from it. If you want to start brewing, start with an unflavoured kombucha. Or, better yet, ask us for a scoby. We’ve got baby ones to share. Swing by our office and we’ll set you up!

Yes. We offer 20liter key kegs. Unlike beer, our kombucha needs to be chilled so the bar needs to be equipped with keg refrigerators.

Not officially, but we happily give away SCOBYs at our office. If you’re nearby and ready to start brewing your own kombucha, feel free to stop by and we’ll set you up.

Yes, but only trace amounts—around 0.3% ABV. This is a natural result of fermentation and similar to the alcohol found in soy sauce or sauerkraut. We test regularly to make sure levels stay safe and consistent.

Where the alcohol comes from and why homemade kombucha has more: read our article on kombucha and alcohol.

Yes, from the green and black tea we use. Yugen contains about 8 mg of caffeine per 100 ml. That is about as much as a 10 g square of dark chocolate, and far lower than coffee or energy drinks.

We use real, dried organic herbs steeped in hot water, combined with cold-pressed juice from fruits. No shortcuts: no aromas, no extracts, no concentrates.

Yugen is gluten-free, vegan, halal, and fits many diets including paleo and keto. It’s low in calories and made with organic, unprocessed ingredients.

Every Yugen flavour starts with our one and only scoby (symbiotic culture of bacteria and yeast). Our beloved scoby ferments our organic blend of premium herbal tea. Afterwards we add fresh juices and herbs to create inspiring flavours.

Yugen is a living, unpasteurized kombucha. Thanks to natural fermentation, the live kombucha cultures are preserved, and the product contains a minimal residual alcohol content (0.3%) and a low caffeine content (8 mg/100 mL).

Whether you drink Yugen during your pregnancy is a personal choice. Feel free to discuss this with your doctor or midwife, so you can make an informed decision for yourself.

Do you have any further questions about our ingredients, our production process, or the alcohol or caffeine content? We're happy to help.

Generally yes, in moderation. Yugen has a tiny 0.3% alcohol and a little caffeine. Start with a small pour or top it up with water. Trust your gut and your parenting radar.

In general, kombucha is perceived as a probiotic beverage, supporting a healthy gut. The exact reason why people experience irritable bowel syndrome (IBS) is hard to pinpoint. Every microbiome is different. What works for some might not work for others.

Kombucha contains no gluten, which is one of the main causes of IBS, but does contain some FODMAP's, which can trigger IBS in some people. If you experience IBS we suggest to include kombucha slowly into your diet and see how your body responds.

Your call! Morning pick-me-up, after-meal reset, or evening zero-proof cheers. Sip when it suits your vibe.

Nope. We keep it raw and alive to preserve the natural benefits of kombucha. Just make sure to keep it cold!

Our kombucha contains live cultures and will start fermenting again if kept out of the refrigerator too long. Continued fermentation produces excessive carbon dioxide in the bottle which causes the kombucha to rapidly overflow upon opening.

Kombucha naturally contains living probiotics, organic acids, and antioxidants. These can support gut health, digestion, and immunity. Yugen also adds powerful herbs and 100% pure juice for extra nutrients.

Kombucha is a naturally fermented tea drink made with tea, sugar, and a live culture called a SCOBY (Symbiotic Culture of Bacteria and Yeast). During fermentation, the SCOBY transforms the tea into a slightly tart, sparkling beverage rich in living cultures, organic acids, and antioxidants.

We brew with a blend of organic green Sencha from China and black Assam from India. This tea base fuels fermentation and builds our layered flavours.

We use Belgian groundwater filtered through reverse osmosis, then remineralized to achieve perfect brewing balance.

Roughly 96% kombucha and 4% organic pressed juice. It may vary slightly depending on the flavour.

You’ll find a best-before date on the label, usually about a year after bottling. The drink remains safe to enjoy beyond that point, though its taste and fizziness may change.

It depends on the flavour. Per 100 ml: Original (Zero Sugar) 0 g, Kiwi Maté, Orange Coffee and Pomegranate Hibiscus 2.5 g, our other kombuchas 3.8 g. Most of the sugar is consumed during fermentation. The remaining sugar comes from the fresh juices we add for flavour, with no artificial sweeteners, syrups or concentrates.

Nutri-Score checks calories, sugar and fat. It doesn’t see fermentation, live cultures, or the difference between organic cane sugar and corn syrup. So even though our kombucha is low in sugar next to soft drinks, we show a C. We’re pro clear labelling, we just think Nutri-Score doesn’t tell the whole story.

Return logistics are still a work in progress, and bottle washing isn’t as light on water and energy as we’d like. In the meantime, we use recyclable glass and cans and support environmental projects through the Yugen Foundation.

That’s nature doing its thing. We don’t use filtering agents, so some juice sediment and yeast may settle. Just flip the bottle gently before drinking.

We take our time. Our kombucha ferments for nearly a month. We use real tea, organic dried herbs, and 100% pure juice. No aromas, no extracts, no concentrates. Craftsmanship you can taste and feel.

Because it’s unpasteurised and alive. When left out of the fridge, the kombucha can continue fermenting, leading to more CO₂ and alcohol. That could change the flavour or even make your bottle overflow.

Yes, we do! We can support your tasting with fridges, taps, and materials. Contact us at info@yugendrinks.com to discuss.

We love collaborating with like-minded partners. Email info@yugendrinks.com and tell us what you’re planning.

Yugen is a Japanese word that expresses a deep sense of awe for the beauty of the natural world. It’s about appreciating the subtle and often unseen details of life. A philosophy we carry into everything we do.

With every can or bottle sold, we donate 2 cents to our foundation. We support purpose-driven entrepreneurs and sustainable projects that align with our mission: putting people and planet first.

Yugen is unpasteurised, so the live cultures are still in it. We brew in Ghent with organic green and black tea, and the flavour comes from fresh juice and herbs, with no artificial sweeteners or syrups. Want no sugar at all? Go for Original (Zero Sugar): 0 g per 100 ml.

You can:

• Find us in many organic and regular stores — check our 'Find Us' page.
• Order online in packs of 12 through our webshop.
• Swing by our brewery in Ghent (Speldenstraat 1, Gent).